Refund and cancellation policy

Automatic refunds for failed work

Credits are deducted before processing starts. If our pipeline throws an error, the credits for that job are returned to your balance automatically — you do not need to contact us.

A job that produces clips you simply do not like is not a failure, and those credits are consumed.

Refunds on credit purchases

Credit packs are digital goods delivered immediately, so purchases are generally final.

If credits were charged but not delivered to your balance, or you were charged more than once for the same order, write to [TODO: set NEXT_PUBLIC_CONTACT_EMAIL before going live] with your Razorpay payment ID. We will investigate and refund the incorrect amount in full.

Approved refunds are returned to the original payment method through Razorpay, typically within 5–7 working days depending on your bank.

Cancellation

Credit packs are one-time purchases, not a recurring subscription, so there is nothing to cancel and you will never be charged automatically. Annual packs are a single payment for a larger credit grant.

You can stop using the service at any time; unused credits remain on the account.